Resources

Frequently
Asked Questions

Models used for illustrative purposes only.  
 

What is BETASERON?4

  • BETASERON is a prescription medicine used to reduce the number of relapses in people with relapsing forms of multiple sclerosis (MS). This includes people who have had their first symptoms of MS and have an MRI consistent with multiple sclerosis. BETASERON is similar to certain interferon proteins that are produced in the body. It will not cure MS but may decrease the number of flare-ups of the disease
  • It is not known if BETASERON is safe and effective in children

Who should not take BETASERON?4

  • Do not take BETASERON if you are allergic to interferon beta-1b, to another interferon beta, to human albumin, or mannitol. See Medication Guide for a complete list of ingredients in BETASERON

How should I store BETASERON?

  • Before mixing, store BETASERON at room temperature between 68°F to 77°F (20°C to 25°C)
  • Before mixing, BETASERON may be stored for up to 3 months between 59°F to 86°F (15°C to 30°C)
  • After mixing, you can refrigerate BETASERON for up to 3 hours before using. Your BETASERON must be used within 3 hours of mixing even if refrigerated
  • Do not freeze
  • Keep BETASERON and all medicines out of the reach of children.

What are the ingredients in BETASERON?4

  • Active ingredient: interferon beta-1b
  • Inactive ingredients: albumin (human), mannitol
  • Diluent contains sodium chloride solution

Indications

BETASERON® (interferon beta-1b) is a prescription medicine used to reduce the number of relapses in people with relapsing forms of multiple sclerosis (MS). This includes people who have had their first symptoms of multiple sclerosis and have an MRI consistent with multiple sclerosis. BETASERON will not cure MS but may decrease the number of flare-ups of the disease.

Do I need to disinfect the vial after taking off the cap?

  • Use an alcohol prep pad to clean the top of the vial. Move the alcohol prep pad in one direction. Leave the alcohol prep pad on top of the vial. Wipe in one direction only—NOT back and forth—so you don’t spread germs.

How do I best connect the syringe to the vial adapter?

  • Connect the pre-filled diluent syringe to the vial adapter by turning clockwise until resistance is felt and the attachment is secure. This forms the syringe assembly. Taking care not to overtighten, turn the syringe clockwise, no more than 3 turns, until the 2 pieces are securely connected. It doesn’t take much force.

How do I avoid bubbles and foam when diluting the medication?

  • Never shake the vial; it doesn’t speed up the mixing, and it can cause foam to form. If there is foam, let the vial sit until the foam settles before using it.
  • Hold the assembled syringe with the vial on the bottom and tilt the vial just slightly to the side. This will help prevent bubbles from forming.

What do I do with my used syringes?

  • Put your used BETASERON syringe and needle in an FDA-cleared sharps disposal container right away after use. Do not throw away (dispose of) your used syringes and needles in your household trash. When the container is full, ask your pharmacist, healthcare provider, or BETA Nurse how to dispose of it.

Important Safety Information (cont'd)

Do not take BETASERON (interferon beta-1b) if you are allergic to interferon beta-1b, to another interferon beta, to human albumin, or mannitol.

BETASERON can cause serious side effects, including:

Liver Problems Including Liver Failure. . Symptoms of liver problems may include yellowing of your eyes, itchy skin, feeling very tired, flu-like symptoms, nausea or vomiting, bruising easily or bleeding problems. Your healthcare provider will do blood tests to check for these problems while you take BETASERON.

If assistance is needed during setting up, using, or maintaining BETACONNECT, contact your BETA Nurse or healthcare provider

How do I turn on the BETACONNECT autoinjector?

  • First, make sure the BETACONNECT autoinjector is fully charged. Then firmly press the on/off button for more than 2 seconds.

My BETACONNECT autoinjector turns automatically off. What should I do?

  • BETACONNECT autoinjector will automatically turn off after 20 minutes of inactivity. Press the on/off button to turn on.
  • BETACONNECT autoinjector will power off if the battery level is too low. Recharge your BETACONNECT autoinjector if the battery indicator flashes orange when you turn your device on.

Can I use the BETACONNECT autoinjector while it’s being charged?

  • The BETACONNECT autoinjector will not operate while it is being charged. Fully charge the BETACONNECT autoinjector and remove the charger before use.

I’m unable to open the lid

  • The lid cannot be opened during the injection process. Wait until the injection process is completed.
  • If the lid or the blue lid release button does not function ask your BETA Nurse or healthcare provider for a replacement.

I can’t inject by activating the safety release

  • If the safety release does not function ask your BETA Nurse or healthcare provider for a replacement.

It is not possible to charge the BETACONNECT autoinjector

  • You might be using the wrong micro-USB cable or charger. Make sure you use the charger and cables that come with your BETACONNECT autoinjector.
  • The micro-USB connection could be worn out. Ask your BETA Nurse or healthcare provider for a replacement.

I can’t insert the syringe into the BETACONNECT autoinjector

  • The wrong syringe type is being used. Use only the syringes that come with your BETASERON.
  • The syringe might not be placed into the insertion area correctly. Make sure that the syringe is lined up with the syringe outline in the insertion area.
  • The syringe is could be prepared incorrectly. Refer to the instructions in the BETASERON Medication Guide, and prepare a new syringe if necessary.
  • The plunger is pulled past the 1 mL mark.

The green light on the on/off button does not stop blinking after the BETACONNECT autoinjector was turned on

  • The self-test is not completed. Make sure the safety release in the front of the BETACONNECT autoinjector is not pressed. Open the lid and close the lid. Make sure the lid is fully closed. Make sure no buttons are pressed down. Hold the on/off button to shut down BETACONNECT autoinjector, and turn it on again.
  • If the problem is not solved, contact your healthcare provider or call a BETA Nurse at 1-844-788-1470.

A red blinking light is showing on the BETACONNECT autoinjector

  • The injection procedure could have been interrupted. If the injection was interrupted, check to see that the entire dose was injected. If it was not, talk with your BETA Nurse or healthcare provider.
  • BETACONNECT could be detecting a malfunction. Hold the on/off button down to shut down BETACONNECT autoinjector and turn it on again. If the red blinking light is still there, talk with your healthcare provider or call a BETA Nurse at 1-844-788-1470.

An orange light is shown on the BETACONNECT autoinjector during charging

  • The temperature is too low or too high for charging. The BETACONNECT autoinjector can be recharged at a temperature from 50°F to 95°F (10°C to 35°C).

Important Safety Information (cont'd)

BETASERON can cause serious side effects, including:

Serious Allergic Reactions. Serious allergic reactions can happen quickly and may happen after your first dose of BETASERON or after you have taken BETASERON many times. Symptoms may include difficulty breathing or swallowing, swelling of the mouth or tongue, rash, itching, or skin bumps.

Does myBETAapp cost anything?

  • No. myBETAapp is free to use.

Do I have to be a BETASERON patient to use myBETAapp?

  • Yes. myBETAapp is intended for BETASERON patients only.

Will myBETAapp run on my mobile device?

  • myBETAapp is available for use on touchscreen devices running Apple iOS 8.4 or later, or Google Android 4.3 or later.

Is myBETAapp available on the iPad or any other tablet device?

  • Yes. While there is not an iPad-specific version of myBETAapp at this time, myBETAapp for iPhone will work on the iPad. When viewing myBETAapp on an iPad, it can be scaled to fit the larger screen size, which users with compromised dexterity or vision may prefer. myBETAapp for Android can be installed on Android tablets running Android 4.3 or later. myBETAapp can also be accessed on an iPad or Android tablet via this website. Simply close this window and expand the section that says “For your computer or tablet” and start tracking now.

Will myBETAapp run on my personal computer?

  • Yes. myBETAapp is accessed through the web browser on your personal computer running Microsoft® Windows® or Apple OS X®. Currently, myBETAapp is compatible with Microsoft Internet Explorer® 11, Microsoft Edge, Apple Safari® 6.x or later, and the latest versions of Google Chrome and Mozilla® Firefox®

Why do I need to register to use myBETAapp for Android or on my computer, but not on my iPhone?

  • When you install myBETAapp from the Apple App Store on your iPhone, iPod touch, or iPad, it will store your data locally on your device, so there is no need for registration. When you use myBETAapp for Android devices or your personal computer, it will store your data on a secure, remote server, so you need to register to access it. If you do use myBETAapp for iPhone, iPod touch, or iPad, please remember to back up your phone periodically. Doing so will ensure your injection history and settings are not lost in the event that your device is lost, stolen, or broken.

Is my personal and medical data secure?

  • Yes. myBETAapp for iPhone, iPod touch, and iPad will store your data locally on your device. myBETAapp for Android devices or your personal computer will store your data on a secure, remote server that can only be accessed with your email address and the password you choose during registration. For more information on privacy see the Privacy Policy.
  • If you use myBETAapp for iPhone, iPod touch, or iPad, please remember to back up your device periodically using iTunes or iCloud. This will allow you to restore your data if you replace or upgrade to a new Apple device. You will lose your data on your device if you delete myBETAapp from your device entirely, or if you lose your device without having backed it up as described above.

Do I need an Internet connection to use myBETAapp?

  • Yes. To use myBETAapp for Android devices or your personal computer, you must have an Internet connection because the app and your data are accessed via a secure remote server. myBETAapp for iPhone, iPod touch, or iPad does not require an Internet connection to record injections, review your injection history, access safety information or change your settings, but does require an Internet connection to email your injection history, or view the BETASERON website.

Does myBETAapp on my computer sync with the app for my mobile device?

  • Yes. myBETAapp on your computer and myBETAapp for Android devices use the same secure, remote server to store your injections, notes, and settings. Your information will be accessible through both versions of the app as long as you sign in using the same email address. myBETAapp for iPhone, iPod touch, or iPad does not store your data on a remote server, and does not sync between iOS devices or with myBETAapp for Android or your personal computer.

If I use myBETAapp on my Android device, will I need to register again to use it on my home computer?

  • No. You do not need to register again if you have already registered to use myBETAapp for Android. Use the same email address and password. If you currently use myBETAapp for iPhone, iPod touch, or iPad, you will need to register for an account to use myBETAapp on your home computer. Note that myBETAapp for iPhone and myBETAapp on your personal computer do not remain synced, as described above.

Will the information I previously entered on my mobile device also appear on my personal computer?

  • Yes. myBETAapp for Android and your personal computer use the same secure, remote server to store your injections, notes, and settings, so your information will be accessible through both versions of the app as long as you sign in using the same email address. myBETAapp for iPhone does not store your data on a remote server, so any information you enter will not appear on your personal computer.

Can I print my injection tracker history from myBETAapp on my mobile device?

  • Yes. The best way to print your injection history is to email your history to yourself, which you can do from the Injection History screen in myBETAapp, and print it from your preferred email application.

I'm having problems using myBETAapp. What should I do?

  • If you are using myBETAapp for iPhone, iPod touch, or iPad, you may not have the most recent version of myBETAapp on your device. Do not delete the current version of the app you have on your device or you will lose your data. Keep the current version and update it by downloading the most recent version of myBETAapp from the Apple App Store. For additional support, please refer to the Help screen (tap More > Info > Help). There are instructions on that screen that may assist you. If you continue to experience problems, please contact your BETA Nurse at 1-844-788-1470.

Can I revert to a previous version of myBETAapp?

  • No. You can only access the most recent version of myBETAapp. If you are using myBETAapp for Android or your personal computer, you will always see the most recent version since it is displayed over the Internet. If you are using myBETAapp for iPhone, iPod touch, or iPad, the most recent version is available in the Apple App Store. If you have configured your Apple device to update your apps automatically, you may be updated to the most recent version without notice.

I deleted myBETAapp from my Apple iOS device and then downloaded the latest version from the Apple App Store. Why is my data missing?

  • When an app is deleted from an iPhone, iPod touch, or iPad, all data is lost because the data is stored locally on the device.

My device was lost, stolen, or upgraded. Will my data be transferred onto my new device?

  • If you are using myBETAapp for iPhone, iPod touch, or iPad, your data can be transferred onto your new device if you have backed up your device by syncing with iTunes or iCloud, and you did not delete the app from your device. It is very important that you back up your smartphone or tablet regularly so that you do not lose your data stored in the app. If you are using myBETAapp for Android or your personal computer, your data is stored on a secure, remote server and can be accessed from a new device when you sign in.

Why is the rotation schedule in the app not following all the injection sites?

  • Confirm that you have not deselected any of the injection sites in your settings. If you have done so, the rotation schedule will automatically skip any injection site that you deselected. Please note that the injection schedule will begin with the first injection site in the rotation schedule (Upper Right Abdomen) on the app start date.
  • myBETAapp is not intended to offer or replace professional medical advice. Speak to your nurse or doctor if you have any health concerns.

Important Safety Information (cont'd)

BETASERON can cause serious side effects, including:

Depression or Suicidal Thoughts. Call your healthcare provider right away if you have any of the following symptoms, especially if they are new, worse or worry you: thoughts about suicide or dying, new or worse depression (sinking feeling or sadness), new or worse anxiety (feeling uneasy, nervous or fearful for no reason), trouble sleeping (insomnia), acting aggressive, being angry, or violent, acting on dangerous impulses, hallucinations, other unusual changes in behavior or mood.

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BETAPLUS is there 24/7, BETASERON® (interferon beta-1b)

Questions? Call 1-844-788-1470

Questions? Call 1-844-788-1470

An MS-trained BETA Nurse
is available 24/7 to answer your questions about BETASERON
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